
Tech Support Professional
6 days ago
Our desktop support team is dedicated to delivering exceptional service standards. We prioritize the enhancement of our support capabilities through skilled teams and strategic technology adoption.
">The Role">- ">
- Monitor and manage the desktop support queue via ServiceNow, ensuring timely resolution of issues.">
- Troubleshoot and resolve hardware and software issues for desktops, laptops, and peripheral devices.">
- Service Audio Visual requirements on Client Services Floors/Meetings.">
- Ensure compliance with service level agreements (SLAs).">
- Escalate complex technical issues to appropriate support groups, providing comprehensive details.">
- Maintain clear communication with the business regarding technology updates.">
We welcome applications from professionals who possess:
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- Experience in a Level 2 Desktop role.">
- Knowledge of Microsoft office 365 and applications such as Word, Excel, and PowerPoint.">
- Experience in a Windows 10 environment.">
- Hardware maintenance and upgrade experience.">
- Understanding of telecommunications and helpdesk call logging software.">
- Familiarity with various technologies including Windows, Apple iOS, and Android.">
As a valued employee, we provide a range of benefits to support your career growth and well-being.
Key Benefits Include:
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- Competitive salary and benefits package.">
- Ongoing training and professional development opportunities.">
- Collaborative and dynamic work environment.">
- Opportunities for career advancement and job rotation.">
If you are a motivated and customer-focused individual looking to make a difference in a dynamic organization, please apply today.
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