Tech Expert Wanted

4 days ago

Australia beBeeCustomer Full time $50,000 - $70,000
Technical Support Specialist

We are seeking an enthusiastic and patient individual to join our team as a Technical Support Specialist. As a key member of our support team, you will be responsible for assisting customers with technical issues related to PCs, software, and tech peripherals.

About the Role:

In this role, you will work closely with customers to identify and resolve technical problems. You will need to have strong problem-solving skills and be able to explain complex technical concepts in a clear and concise manner.

Key Responsibilities:

  • Technical Support: Assist customers with technical issues via phone, email, or in-person.
  • Problem-Solving: Identify and resolve technical problems using your knowledge of PCs, software, and tech peripherals.
  • Communication: Explain technical concepts to customers in a clear and concise manner.
  • Teamwork: Collaborate with colleagues to ensure seamless customer service.

What We Offer:

  • A supportive team environment.
  • Ongoing training and professional development opportunities.
  • A competitive compensation package.
  • The opportunity to work with a diverse range of customers.

Requirements:

  • Patient and empathetic approach to customer service.

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