Tech Support Specialist

3 days ago


Australia beBeeTechnical Full time $70 - $90

**About Our Technology Platform**

We are a leading provider of innovative solutions to the trade industry, committed to delivering quality service and expert support to our customers.

Our technology platform is the backbone of our business operations, supporting our teams to provide seamless service to our customers.

**Key Responsibilities**

- Serve as the first point of contact for users seeking assistance with our technology platform.
- Document and update incidents and requests in our call ticketing system (ServiceNow).
- Reproduce issues and gather required information before escalating.
- Escalate tickets in a timely manner.
- Own tickets and work with development teams to understand and resolve issues.
- Maintain a low ticket queue.

**Essential Skills**

- Excellent communication skills, with experience in technical support roles.
- Ability to communicate clearly and concisely, both verbally and in writing.
- Strong analytical skills to understand business-critical issues and escalation processes.
- Comfortable working under time pressures and managing stressful situations.
- Self-motivated and able to multitask (answering phones and working on tickets simultaneously).
- Quick to adapt to change and eager to learn new processes.

**What We Offer**

A great opportunity to build your career in tech, with structured career pathways and flexible working arrangements.



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