Service Team Lead

2 days ago


Perth, Western Australia beBeeLeadership Full time $90,000 - $120,000
Customer Service Team Leader

This is a fantastic permanent, full-time opportunity for a motivated and people-focused leader to join our team as a Customer Service Team Manager in Western Australia.

Main Responsibilities:
  • Lead, develop, and coach your team for improved performance and succession planning
  • Supervise a medium to large team, collaborating with team leaders to meet organisational needs
  • Manage team performance, working closely with staff to achieve targets
  • Plan resource requirements within your team
  • Contribute to enhancing regular procedures and support systems
  • FOLLOW company policy to escalate customer complaints
  • Coordinate daily operations with Team Leaders & experts, including scheduling and managing leave approvals
Key Qualifications:
  • Experience in the telco industry is helpful, but transferable skills are equally valuable
  • Clear and approachable communication
  • Effective leadership abilities
  • Familiarity with customer service principles
  • Proficient computer skills
  • Skillful in negotiation and innovative thinking
  • Able to work both independently and within a team

We strive to be an inclusive and diverse workplace. If you're passionate about making a difference and have the right skills and experience, we'd love to hear from you



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