Customer Support Manager
2 weeks ago
Mycelium Biotech Services Pty Ltd, a leading company in the field of mushroom biotechnology, is seeking a highly skilled Customer Support Manager to join their team in Byron Bay, NSW. As a key member of the organization, you will play a crucial role in ensuring exceptional customer service and support.
Key Responsibilities:- Develop and implement policies and procedures for customer relations, including delivery schedules and return procedures.
- Manage a team of customer service staff, providing guidance and support to ensure excellent customer service.
- Plan and implement after-sales services to ensure customer satisfaction, including prompt redelivery of products and timely credits.
- Collaborate with purchasing and other departments to ensure efficient management of ad-hoc and custom stock for key accounts.
- Monitor and analyze customer trends, identifying areas for improvement and implementing action plans to drive service excellence.
- Train and mentor customer service staff to ensure they are equipped to meet the evolving needs of customers.
- Utilize tools such as Gorgias, Shopify, and Microsoft Excel to analyze data and drive business decisions.
- At least 3 years of experience in a similar role.
- Strong understanding of customer service principles and best practices.
- Excellent negotiation, communication, and interpersonal skills.
A competitive salary between $75K to $79K depending on experience, and the opportunity to work with a dynamic and growing company in the field of mushroom biotechnology.
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Customer Support Manager
2 weeks ago
Byron Bay, Australia Life Cykel Full timeCustomer Support ManagerMycelium Biotech Services Pty Ltd, a leading company in the field of mushroom biotechnology, is seeking a highly skilled Customer Support Manager to join their team in Byron Bay, NSW. As a key member of the organization, you will play a crucial role in ensuring exceptional customer service and support.Key Responsibilities:Develop and...
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Customer Support Manager
2 weeks ago
Byron Bay, Australia Life Cykel Full timeCustomer Support ManagerMycelium Biotech Services Pty Ltd, a leading company in the field of mushroom biotechnology, is seeking a highly skilled Customer Support Manager to join their team in Byron Bay, NSW. As a key member of the organization, you will play a crucial role in ensuring exceptional customer service and support.Key Responsibilities:Develop and...
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Customer Support Manager
3 days ago
Byron Bay, Australia Life Cykel Full timeMycelium Biotech Services Pty Ltd in Byron Bay, NSW is a leading provider of innovative mushroom-based products. We are seeking a highly skilled Customer Support Manager to join our team and contribute to our growth and success.As a Customer Support Manager, you will be responsible for overseeing the operations of our call or contact centres, reviewing...
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Customer Support Manager
3 weeks ago
Byron Bay, Australia Lifecykel Labs Pty Ltd Full timeMycelium Biotech Services Pty Ltd in Byron Bay, NSW is looking for a full-time **Customer Support Manager** to join our busy and growing team! Mycelium Biotech Services Pty Ltd is part of the Mycelium Biotechnology Group (of which one of the many entities associated with such is Life Cykel). **Life Cykel** is evolutionary mushroom biotechnology company that...
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Customer Support Manager
6 days ago
Byron Bay, Australia Life Cykel Full timeMycelium Biotech Services Pty Ltd in Byron Bay, NSW is a leading provider of innovative mushroom-based products. We are seeking a highly skilled Customer Support Manager to join our team and contribute to our growth and success.As a Customer Support Manager at Mycelium Biotech Services Pty Ltd, you will be responsible for overseeing the operations of our...
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Customer Support Manager
2 weeks ago
Byron Bay, Australia Life Cykel Full timeMycelium Biotech Services Pty Ltd in Byron Bay, NSW is looking for a full-time Customer Support Manager to join our busy and growing team! Mycelium Biotech Services Pty Ltd is part of the Mycelium Biotechnology Group (of which one of the many entities associated with such is Life Cykel).Life Cykel is evolutionary mushroom biotechnology company that is...
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Customer Support Manager
6 days ago
Byron Bay, Australia Life Cykel Full timeMycelium Biotech Services Pty Ltd in Byron Bay, NSW is a leading evolutionary mushroom biotechnology company that is harnessing the great potential that mushrooms possess. We deliver incredible products to those looking to upgrade their wellness and reach their true potential. All of our extracts are professionally developed and rigorously tested by our...
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Customer Support Operations Manager
2 days ago
Byron Bay, Australia Life Cykel Full timeMycelium Biotech Services Pty Ltd, part of the Mycelium Biotechnology Group, is seeking a Customer Support Operations Manager to oversee the growth of our customer service team. Life Cykel, an evolutionary mushroom biotechnology company, delivers innovative products to enhance wellness and potential.Key responsibilities include:Developing and reviewing...
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Customer Support Assistant
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Customer Support Team Lead
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Byron Bay, Australia Life Cykel Full timeWe are looking for a highly skilled Customer Support Manager to join our team at Life Cykel, a leading evolutionary mushroom biotechnology company.As a key member of our operations team, you will be responsible for organizing and controlling the operations of our call or contact centres, reviewing customer services, and maintaining sound customer...
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Customer Service Manager
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Customer Support Officer Byron Colab On Arakwal
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Customer Experience Manager, Byron Bay
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Customer Service Manager
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Customer Service Representative
5 months ago
Byron Bay, Australia Smart Energy Group Full timeWe are **Smart Energy.** Starting with just two blokes in a warehouse in Byron Bay, we have grown to have 20 Global Sales offices, including America and the vibrant UK, all within just seven years. We take great pride in our range of products, from solar panels to batteries to carbon-neutral energy, EV Chargers and virtual power plants, which have put us at...
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Retail Customer Service Officer
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Retail Customer Service Officer
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Byron Bay, Australia Australia Post Full time**Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...
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Retail Customer Service Officer
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Byron Bay, Australia Australia Post Full time**Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...