System Support Specialist

2 weeks ago


Homebush, Victoria, Australia people2people Full time
About the Role

We are seeking a highly skilled System Support Specialist to join our team at people2people. As a key member of our Customer Service department, you will be responsible for providing technical support and assistance to our Authorised Service Partners and internal teams.

Key Responsibilities
  • Provide technical support and respond to inquiries from our Authorised Service Partners via email, phone, and internal teams.
  • Liaise between our partners and Head Quarters (HQ) and Regional Headquarters (RHQ) to resolve issues in a timely manner.
  • Facilitate system training, both face-to-face and remotely, for our partners and internal teams.
  • Conduct start-up training for new partners and maintain a good relationship with them.
  • Analyse processes causing inefficiencies and educate employees on process changes.
  • Assist in user acceptance testing and user manual creations for new system functions.
About You

We are looking for a graduate or 1-2 years of experience in IT System Support. You should have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.

What's in it for You
  • Generous discounts on company products.
  • Access to discounts and special promotions with retail partners.
  • Access to a wellbeing platform.
  • Heavily discounted gym membership.
  • Onsite parking.


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