System Support Specialist
2 weeks ago
We are seeking a highly skilled System Support Specialist to join our team at people2people. As a key member of our Customer Service department, you will be responsible for providing technical support and assistance to our Authorised Service Partners and internal teams.
Key Responsibilities- Provide technical support and respond to inquiries from our Authorised Service Partners via email, phone, and internal teams.
- Liaise between our partners and Head Quarters (HQ) and Regional Headquarters (RHQ) to resolve issues in a timely manner.
- Facilitate system training, both face-to-face and remotely, for our partners and internal teams.
- Conduct start-up training for new partners and maintain a good relationship with them.
- Analyse processes causing inefficiencies and educate employees on process changes.
- Assist in user acceptance testing and user manual creations for new system functions.
We are looking for a graduate or 1-2 years of experience in IT System Support. You should have excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
What's in it for You- Generous discounts on company products.
- Access to discounts and special promotions with retail partners.
- Access to a wellbeing platform.
- Heavily discounted gym membership.
- Onsite parking.
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System Support Specialist
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Homebush, Victoria, Australia people2people Full timeAbout the RoleWe are seeking a highly skilled System Support Specialist to join our Customer Service department at our Sydney Olympic Park Office. As a key member of our team, you will be responsible for providing exceptional support to our Authorised Service Partners (ASCs) and internal teams.Key ResponsibilitiesProvide timely and effective system support...
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System Support Specialist
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Homebush, Victoria, Australia people2people Full timeAbout the RoleWe are seeking a highly skilled System Support Specialist to join our Customer Service department at our Sydney Olympic Park Office. As a key member of our team, you will be responsible for providing exceptional support to our Authorised Service Partners (ASCs) and internal teams.Key ResponsibilitiesProvide timely and effective system support...
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