
Retail Operations Manager
2 weeks ago
About us
Balenciaga was founded in 1917 by a renowned couturier from Spain. He established the brand in Paris and designed its collections there until 1968.
The House is known for its ultra-modern shapes and high-end ready-to-wear collections. Its leather goods, footwear, and accessories experience worldwide success.
We are seeking an operational leader who will report to the Vice President-SEAO.
Your role
- Sustain the brand image and achieve sales targets and key performance indicators
- Manage the store team and recruit, retain, and develop clients
- Ensure compliance with all processes and guidelines set by the brand
Key responsibilities
- Manage daily store operations including sales targets, key performance indicators, housekeeping, staff training, inventory management, complaints handling, etc.
- Lead and motivate the retail sales team to provide excellent customer service and achieve sales targets
- Ensure operational effectiveness and efficiency in accordance with standards and requirements
Requirements
- Prior experience in retail and customer services industry with people & store operation management
- Inclusive leadership style and excellent organizational skills
- Adaptability, persuasiveness, risk-taking & dynamic
- High sensitivity to clients' experiences and loyalty
- Good command of both spoken and written English
- Good PC skills such as MS Office and other digital tools
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