Workflow Optimization Specialist

2 weeks ago


North Lakes, Queensland, Australia Fuse Recruitment Full time
Unlock Your Potential as a Workflow Optimization Specialist

Fuse Recruitment is seeking a highly skilled Workflow Optimization Specialist to join our team. As a key member of our Recoveries & Settlements Team, you will play a crucial role in driving operational excellence and delivering exceptional service and strong cost outcomes through continuous improvement of claims procedures.

Key Responsibilities:
  • Analyze and identify areas of improvement in claims handling from initial reporting to settlement and recovery.
  • Develop and implement optimization strategies to reduce costs, minimize leakage, and enhance third-party customer experience.
  • Monitor performance metrics and track the effectiveness of process optimization initiatives.
  • Collaborate with stakeholders to ensure smooth implementation of optimization initiatives.
  • Provide process training on new procedures, systems, and tools implemented as part of the optimization initiatives.
Requirements:
  • 3-5 years of Motor Claims experience or 3-5 years of Process Optimization experience (preferably within a personal insurance context).
  • Excellent analytical, problem-solving, and decision-making skills.
  • Exceptional communication and interpersonal skills, with the ability to liaise effectively with various stakeholders.
  • Demonstrated ability to effectively engage, influence, and develop others.
  • High-level conceptual, analytical, and problem-solving skills, with the ability to develop innovative solutions.
What We Offer:
  • Paid training and development opportunities.
  • Additional days of leave, including a paid 'ME' day and one paid volunteer leave day annually.
  • Option to purchase up to two additional weeks of leave per year.
  • Paid parental leave.
  • Insurance discounts and employee benefits.
  • High performance is rewarded.

If you are interested in this opportunity, please apply directly or contact Samuel Longfield from Fuse Recruitment on 0403 811 377 for a confidential discussion.



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