Front Office Operations Specialist

1 week ago

Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $112,000

Job Opportunity: Front Office Manager

As a seasoned professional, you will oversee the administration of front office functions and supervise staff members on a daily basis. This entails directing and collaborating with managers and employees to execute procedures ensuring an efficient check-in and check-out process.

Key Responsibilities:

  • Maintain exceptional guest services and front desk standards by managing day-to-day operations, meeting quality expectations, and exceeding customer satisfaction.
  • Develop specific objectives and plans to prioritize, organize, and accomplish work efficiently.
  • Address complaints, settle disputes, and resolve grievances or negotiate with others effectively.
  • Supervise staffing levels to ensure optimal guest service, operational needs, and financial goals are met.

Supporting Management of Front Desk Team

  • Utilize strong interpersonal and communication skills to lead, influence, and encourage others; promote sound decision making and demonstrate honesty/integrity.
  • Foster and maintain mutual trust, respect, and cooperation among team members.
  • Serve as a role model to demonstrate appropriate behaviors.
  • Supervise and manage employees; establish and maintain open, collaborative relationships with employees and ensure they do the same within the team.

Ensuring Exceptional Customer Service

  • Provide services that consistently exceed customer satisfaction and retention goals.
  • Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Respond to and handle guest problems and complaints promptly and professionally.

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