Front Office Operations Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $90,000

At Sheraton, we foster a sense of belonging within our communities through meaningful interactions and dedicated service.

The Front Office Manager oversees the efficient operation of the Front Office area, encompassing the Front Desk, Telephones, and Concierge. This role makes strategic decisions for the unit, considering the hotel's philosophies, policies, standards, and procedures.

Main Responsibilities

  • Daily management of the Front Office team
  • Coordination of all departmental operations
  • Exceeding guest expectations in accordance with hotel standards and procedures
  • Mentoring and developing the team to achieve exceptional results

About You

  • Prior experience in a similar role within a luxury hotel setting
  • Managerial experience is essential
  • Superb Customer Service Skills
  • A proven ability to work under pressure
  • Full-time availability, including weekends and public holidays

What We Offer

  • A supportive team environment
  • Ongoing learning and development opportunities
  • Lifestyle benefits
  • Exclusive discounts on rooms and more

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