Service Operations Manager

3 weeks ago


Melbourne, Victoria, Australia Scentre Group Full time
Transform Customer Experiences

We are seeking an exceptional Service Operations Manager to lead our team at Westfield Doncaster, overseeing Valet and Suite services.

In this role, you will be responsible for driving customer satisfaction through delivering exceptional service, ensuring our Service Promise is upheld across both business units.

Key Responsibilities:

  • Valet Parking: As the face of our brand, you will manage the physical environment, oversee people and processes, and ensure smooth commercial and technical operations.
  • Suite: You will generate new business leads, manage the Suite calendar, and execute seamless events, including corporate meetings, internal events, and special occasions.
  • Lead and develop our teams to deliver outstanding customer experiences daily.
  • Maintain high customer service levels by ensuring all team members are aware of requirements, monitoring customer complaints, and providing training and coaching on service standards.
  • Rostering and budget management.

This is a permanent, full-time role with a Monday to Friday roster, plus a commitment to working one weekend per month.

About Our Ideal Candidate

We are looking for someone with:

  • A strong ability to lead, motivate, and develop a team to achieve top performance.
  • A commitment to delivering excellent service and promoting a customer-first approach.
  • Experience managing processes, environments, and technical operations in a service-based business.
  • Knowledge of income targets and experience in contributing to revenue growth.
  • An ability to work well in a fast-paced environment and manage various tasks flexibly.
About Us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

We want to be the place where talent thrives. To support your career growth, we promise to respect, inspire and develop you, and that you will do meaningful work.

We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We offer a range of benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), and super paid for the duration of the leave period.



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