Dedicated Customer Support Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $40,000 - $60,000
Customer Service Representative Job Description

We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative. This full-time, on-site role is ideal for someone who thrives in a fast-paced environment and enjoys helping people.

As a Customer Service Representative, you will be the first point of contact for customers, providing support, resolving queries, and ensuring a positive experience with every interaction.

Key Responsibilities:

  • Handle inbound and outbound calls in a professional and courteous manner
  • Respond to customer inquiries, complaints, and requests efficiently
  • Accurately record customer interactions and update relevant systems
  • Follow established procedures and guidelines to resolve issues
  • Escalate complex queries to appropriate departments when necessary
  • Meet individual and team performance targets
  • Maintain confidentiality and adhere to data protection policies

Requirements:

  • Previous experience in a call centre or customer service role (preferred)
  • Excellent verbal communication and active listening skills
  • Strong problem-solving abilities and attention to detail
  • Ability to work effectively in a team and independently
  • Proficient in using computer systems and CRM software
  • Reliable, punctual, and able to work full-time hours on-site

What We Offer:

  • A competitive salary and benefits package
  • A supportive team environment
  • Ongoing training and development opportunities
  • A convenient location with public transport access and on-site parking

About Us:

This role is an excellent opportunity to join a dynamic and growing organization, where you will have the chance to make a real difference in the lives of our customers.

We offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

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