Reservations Team Member

2 days ago

Brisbane, Queensland, Australia beBeeGROUP Full time $60,000 - $66,000
Group Reservations Coordinator

We are seeking a highly skilled and organized Group Reservations Coordinator to oversee and coordinate all group reservations of 10 rooms or more. The ideal candidate will possess excellent communication skills, both written and verbal, a professional phone manner, and a customer-first attitude.

">Key Responsibilities:
  • Group Booking Management: Manage and coordinate all group bookings, ensuring accurate setup, inventory control, and timely communication with clients and internal teams.
  • Customer Enquiries: Respond to all group-related enquiries via phone or email within 24 hours, providing consistent and clear communication.
  • Sales & Upselling: Promote hotel facilities through tailored site inspections and build strong client relationships to drive repeat business and positive guest experiences.
  • Pre-Arrival Coordination: Prepare detailed group information sheets, generate BEOs, and brief relevant departments prior to group arrival.
  • Reservation Entry & Accuracy: Ensure timely and precise input of group bookings and associated data into Opera (within 24 hours of confirmation).
  • Financial Administration: Manage payments, invoicing, prepayments, routing, chargebacks, gift vouchers, and adherence to terms and conditions for all group bookings.
  • Inventory Management: Monitor group inventory and potential business wash, ensuring optimal room allocation and availability across all channels.
  • Reporting & Forecasting: Compile reports such as Group Wash, Business Turndown, and 3-Month Forecasts for the Revenue Manager and General Manager.

Required Skills and Qualifications:

  • Excellent communication and interpersonal skills
  • Able to work accurately and efficiently
  • Strong organizational and time management skills
  • Able to multitask and prioritize work effectively
  • Friendly, approachable, and helpful demeanor
  • Flexibility to work a variety of shifts including weekends and public holidays
  • Strong knowledge of hotel systems including Opera Cloud and ResaWeb
  • Experience in a similar role or hospitality industry
  • Good problem-solving and conflict-resolution skills
  • Proven ability to maintain confidentiality and handle sensitive information

Benefits:

  • Daily meal options provided
  • Staff discounts in the restaurant
  • Other benefits offered by ibis Styles Brisbane

Others:

  • Carry out any additional tasks as reasonably requested by your supervisor or management

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