Service Engineer for Analytical Instruments

4 days ago


Sydney, New South Wales, Australia ignite Full time

We are seeking a skilled Customer Service Engineer to join our Sydney team.

Job Description

As a Customer Service Engineer, you will play a critical role in delivering exceptional technical support and service for our clients' analytical instruments and systems.

Responsibilities:
  • Provide on-site installation, maintenance, repair, and troubleshooting of instruments.
  • Respond to breakdown calls as required and participate in an out-of-hours standby rota and on weekends.
  • Perform preventative maintenance work on instruments.
  • Travel domestically and internationally as required, with at least 80% of time spent within Perth and interstate.
Requirements:

To be successful in this role, you will need:

  • Relevant education in electronic engineering or a related field.
  • Previous experience as a Customer Service Engineer or a similar role in the scientific instrument industry.
  • Strong technical knowledge and troubleshooting skills for analytical instruments.
  • Familiarity with techniques such as X-ray diffraction, particle size analysis, elemental analysis, or rheology is highly desirable.
  • Excellent communication and interpersonal skills to explain complex technical concepts to non-technical customers.
  • Proven ability to work independently and manage multiple tasks efficiently.
  • Strong problem-solving and analytical thinking abilities.
  • A valid Australian Driver's License.
Why Choose Us?

We offer a competitive salary package and benefits, including allowances, superannuation, and car. The base salary for this position will vary depending on experience, but we estimate it to be around $120,000 per annum, plus benefits.

Our company provides comprehensive training programs to enhance your technical knowledge and skills, making it an exciting opportunity for career growth and professional development. You will be part of a dynamic team of experts passionate about delivering high-quality solutions to our customers.



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