Scientific Instrument Support Specialist

1 month ago


Sydney, New South Wales, Australia ignite Full time
Job Summary

We are seeking a skilled Scientific Instrument Support Specialist to join our Sydney team. This is a unique opportunity for an experienced professional to deliver exceptional technical support and service for analytical instruments and systems.

About the Role

The ideal candidate will have strong technical knowledge and troubleshooting skills for analytical instruments, as well as excellent communication and interpersonal skills. You will play a crucial role in ensuring the highest level of customer satisfaction by providing on-site installation, maintenance, repair, and troubleshooting of instruments.

Key Responsibilities
  • Provide on-site installation, maintenance, repair, and troubleshooting of instruments.
  • Responding to breakdown calls as required and participating in an out of hours standby rota and on weekends.
  • Preventative maintenance work on instruments;
  • Travel domestically and internationally as required to support customers and provide training.
Requirements
  • Educated in a relevant subject such as Electronic Engineering, Advanced Diploma and above.
  • Previous experience as a Customer Service Engineer or a similar role in the scientific instrument industry is preferred.
  • Strong technical knowledge and troubleshooting skills for analytical instruments.
  • Familiarity with techniques such as X-ray diffraction, particle size analysis, elemental analysis, or rheology is highly desirable.
  • Excellent communication and interpersonal skills with the ability to explain complex technical concepts to non-technical customers.
  • Proven ability to work independently and manage multiple tasks efficiently.
  • Strong problem-solving and analytical thinking abilities.
  • Willingsness to travel at short notice.
  • Holding, or be able to obtain a NSW or other states serviceman's radiation safety licence.
  • IT literate with an aptitude for the implementation of complex analytical solutions.
Benefits
  • Competitive salary package including allowances, superannuation, and car.
  • Ongoing training and development opportunities.
  • Opportunity to work with a global leader in scientific instrumentation.


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