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High-Growth Operations Strategist
2 weeks ago
We are seeking a Technical Account Operations Manager to join our Revenue Operations team. As a key member of our organization, you will play a crucial role in optimizing the success of our Sales & GTM teams to accelerate revenue growth.
Your primary focus will be building and streamlining GTM processes and systems, supporting International GTM leaders, managing projects from conception to release, supporting with Renewals forecasting, working alongside GTM leadership to define, build and document processes and overall strategy and planning for the TAM, SE & Renewals organizations.
An ideal candidate is a start-up builder who has experience in working with Technical Account (Customer Success), Sales Engineering and Renewals teams, and has worked closely with Salesforce, Clari, Gainsight, Opine, ZoomInfo, Outreach and LinkedIn Sales Navigator. This role reports to the Director of Sales Operations.
Responsibilities include:
- Supporting the leadership team covering the Technical Account Managers, Sales Engineers and Renewals Teams to ensure they have the necessary tools, processes and data to achieve business objectives
- Acting as the primary stakeholder for key GTM systems such as Gainsight and Opine and gaining a deep knowledge of these systems to assist with implementation of automation, process improvements and new initiatives
- Working with the Renewals Leadership to ensure good forecast hygiene and accuracy
- Defining scalable and repeatable processes and working with cross-functional teams to ensure a positive post-sales experience for customers
- Documenting and adapting all processes to ensure alignment with evolving customer journeys, automation and internal workflows
- Serving as the internal expert for the tech stack, processes and projects for the Technical Account, Renewals and Sales Engineering teams
- Helping manage GTM quota models
- Working alongside the Business Systems team and Analytics team to ensure availability and accuracy of customer data within Salesforce, Gainsight and other GTM systems
- Developing and administering reports, dashboards and analytics to track key performance indicators, drive operational efficiencies and support data-based decision making
- Tracking leading indicators of retention, renewals management, adoption, utilization, customer sentiment and survey results, and providing insights and recommendations based on this data to the leadership team
- Identifying and implementing continuous process improvements to enhance productivity and performance
- Assisting in fiscal year planning cycle
