Cash Converters Operations Team Lead Position
2 weeks ago
Cash Converters, Australia's largest second-hand retailer, is seeking an experienced Operations Team Leader to join our Perth CBD Head Office in a Full-Time capacity.
About the RoleThis key position will be responsible for coaching and developing team members within our collections department. Daily tasks include managing workflows and rosters in line with workloads, ensuring departmental budgets and individual KPIs are met. You will also ensure the highest standards of compliance to legislation, policies, and procedures while focusing on the overall customer experience and effective team management.
Working alongside other team leaders, you will play a vital role in providing guidance and leadership to your team of Customer Service Officers. Additionally, you will manage escalated bad debt queries, feedback, and complaints received from customers.
About You- We are looking for someone with proven relevant experience in a leadership role in the customer service industry and/or contact centre.
- You should show an unwavering passion for customer service and be confident and adaptable with strong negotiation skills.
- Exhibit a proactive nature, ability to take initiative, and a professional approach to work.
- You should have the ability to build relationships with key stakeholders and peers, and possess strong analytical and problem-solving skills.
- A competitive salary package ranging from $80,000 - $100,000 per year, depending on experience.
- A Monday to Friday roster with a Perth CBD office location offering stunning river views.
- Exclusive access to 'Cashies Rewards' featuring discounts and cash-back offers from over 400 retailers.
- Flexible work arrangement options available.
- Real career development opportunities.
- Paid Parental Leave.
- Salary Packaging for a Novated Car lease available.
- Health Insurance Discounts (Bupa & HBF).
- 30% Instore Discount.
- Plus, access to our Wellness Activities: Move, Munch, Money, and Mind.
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