Current jobs related to Customer Experience Manager - Melbourne, Victoria - Ingenico Group
-
Customer Experience Manager
3 weeks ago
Melbourne, Victoria, Australia Real Time Full timeAbout the RoleWe're seeking a Customer Operations Manager to join our team and drive exceptional customer experiences within the machinery manufacturing industry. As the Customer Operations Manager, you will take charge of analysing and optimising the Order-to-Cash (OTC) process, ensuring smooth operations that keep our customers happy and our business...
-
Customer Experience Manager
4 weeks ago
Melbourne, Victoria, Australia Camp Australia Full timeAbout the RoleThe Customer Engagement Manager is a key position at Camp Australia, responsible for overseeing the Customer Care Team and driving high-quality customer support to families across the country.The team provides support across various enquiries, including bookings, billing, complaints, and assistance with the child care subsidy. The Customer...
-
Customer Experience Manager
2 days ago
Melbourne, Victoria, Australia ClickView Full timeAbout the Role:At ClickView, we are seeking a Customer Success Manager to join our team. As a Customer Success Manager, you will play a vital role in delivering a rewarding customer experience. Your primary objective will be to ensure that our customers achieve their goals and objectives through the effective use of our video learning platform.Key...
-
Customer Experience Manager
3 weeks ago
Melbourne, Victoria, Australia Woolworths Group Full timeCustomer Experience ManagerAs a Customer Experience Manager at Dan Murphy's, you will be responsible for delivering a world-class customer experience that promotes customer loyalty and contributes to revenue growth. You will lead a team of customer-facing staff to ensure that every customer interaction is positive and memorable.The Role:Motivate and lead...
-
Customer Experience Manager
4 weeks ago
Melbourne, Victoria, Australia Cisco Full timeJob Title: Customer Experience ManagerAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Cisco. As a key member of our customer success organization, you will play a pivotal role in driving the successful adoption and utilization of our technologies and services within our customer organizations.Key...
-
Customer Experience Manager
4 weeks ago
Melbourne, Victoria, Australia Woolworths Group Full timeAbout the Role:We are seeking a highly motivated and experienced Customer Experience Manager to join our team at Dan Murphy's. As a Customer Experience Manager, you will be responsible for leading a team of customer-facing staff to deliver exceptional customer experiences that drive loyalty and revenue growth.Key Responsibilities:Motivate and lead a team of...
-
Customer Experience Manager
4 weeks ago
Melbourne, Victoria, Australia Cisco Full timeJob Title: Customer Experience ManagerAbout the RoleCisco is seeking a highly skilled Customer Experience Manager to drive the successful adoption and utilization of our technologies and services within customer organizations. As a key member of our team, you will play a pivotal role in delivering customer-aligned outcomes and driving business growth.Key...
-
Customer Experience Manager
1 month ago
Melbourne, Victoria, Australia Camp Australia Full timeAbout the RoleThe Customer Engagement Manager is a key position at Camp Australia, responsible for overseeing the Customer Care Team and driving high-quality customer support to families across the country.Key ResponsibilitiesLead a high-performing team to provide exceptional customer support across various channels, including bookings, billing inquiries,...
-
Customer Experience Manager
6 days ago
Melbourne, Victoria, Australia INEOS Full timeResponsibilities:Deliver exceptional customer experiences in line with Central and ANZ Service Level Agreements.Represent INEOS by ensuring the quality and content of all customer communications meet brand standards.Proactively resolve customer enquiries and serve as a liaison between the UK contact centre team and internal departments.Effectively manage...
-
Customer Experience Manager
2 weeks ago
Melbourne, Victoria, Australia Camp Australia Full timeAbout the RoleThe Customer Engagement Manager is a key position at Camp Australia, responsible for overseeing the Customer Care Team and driving high-quality customer support to families across the country.The team provides support across various enquiries, including bookings, billing, complaints, and assistance with the child care subsidy.The Customer...
-
Customer Experience Manager
3 weeks ago
Melbourne, Victoria, Australia Probe CX Full timeAt Probe CX, we're passionate about delivering exceptional customer experiences. We're seeking a skilled Team Lead to join our Inbound Customer Care team, working closely with our clients to drive success.The Team Lead will be responsible for managing a team of customer care agents, ensuring they meet contractual KPIs and providing coaching and support to...
-
Customer Experience Manager
3 weeks ago
Melbourne, Victoria, Australia Ingenico Group Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Operations Manager to join our team at Ingenico Group. As a key member of our operations team, you will be responsible for delivering an industry-leading customer experience and ensuring the retention and satisfaction of our clients.Key ResponsibilitiesDeliver allocated customers' SLAs...
-
Customer Experience Manager
2 weeks ago
Melbourne, Victoria, Australia Woolworths Group Full timeCustomer Experience ManagerAt Woolworths Group, we're looking for a passionate people leader to join our team as a Customer Experience Manager. As a key member of our retail team, you'll be responsible for delivering a world-class customer experience that promotes customer loyalty and contributes to revenue growth.The Role:Motivate and lead your team to...
-
Customer Experience Manager
1 week ago
Melbourne, Victoria, Australia Ingenico Group Full timeJob Description:Ingenico Group is a global leader in the fintech market with over three decades of experience and a diverse community of experts that anticipate the evolution of commerce worldwide.We provide merchants with a comprehensive and innovative range of services and solutions that eliminate payment complexity and make purchasing quick, seamless, and...
-
Customer Experience Manager
6 days ago
Melbourne, Victoria, Australia The Reject Shop Full timeAt The Reject Shop, we're committed to delivering exceptional customer experiences. As our Assistant Store Manager, you'll be a key member of our retail team, responsible for creating engaging and memorable shopping experiences for our customers.As a dynamic and forward-thinking leader, you'll play a pivotal role in shaping the future of retail. Your...
-
Customer Experience Manager
4 weeks ago
Melbourne, Victoria, Australia Cisco Full timeDrive Customer Success with CiscoAs a Customer Experience Manager at Cisco, you will play a pivotal role in driving the successful adoption and utilization of our technologies and services within customer organizations, leading to value realization and growth of our business.Key Responsibilities:Develop and maintain strong executive and technical influence...
-
Customer Service Representative
4 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeCustomer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...
-
Customer Service Representative
4 weeks ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeCustomer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your primary responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the...
-
Customer Service Representative
1 month ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeCustomer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...
-
Customer Service Representative
1 month ago
Melbourne, Victoria, Australia Customer Engagement Centre Full timeCustomer Engagement AssociateAs a key member of our Customer Engagement Centre team, you will play a vital role in delivering exceptional customer experiences across all business units. Reporting to the Senior Customer Engagement Associate, your responsibilities will include:Key Responsibilities:Providing superior customer service, prioritizing the customer...
Customer Experience Manager
4 weeks ago
Ingenico, a global fintech leader, is seeking a skilled professional to drive business growth and deliver exceptional customer experience as a key member of our Customer Operations team.
We provide merchants with a comprehensive range of services and solutions that eliminate payment complexity and make purchasing quick, seamless, and secure for consumers.
Key Responsibilities:- Deliver industry-leading customer experience through Help Desk, Field Services, and Repair
- Engage internal resources to ensure all services are delivered to SLAs
- Drive continuous improvement through customer engagement
- Manage internal stakeholders to ensure coordinated delivery of services
- Escalate customer issues and deliver end-to-end initiatives
- Partner with Account Managers to support pre-sales, commercial, and contract management
- Forecasting, reporting, and service planning with customers
- Complete asset management and assessment through forecasting activities
- Add value to clients through ongoing assessment and recommendations
- Dedication to customer service and ability to identify strategic opportunities
- Strong stakeholder management and ability to work in cross-functional project teams
- Project management and analytical skills, effective communication, and presentation
- Results-oriented and able to deliver outcomes
- Demonstrated Service Delivery and Account Management experience with senior stakeholders
- Good understanding of logistics and service operations, payments industry knowledge ideal
- Hybrid working
- Corporate discounts and recognition
- Flu vaccinations
- Office fruit box
- Social club
- Birthday leave
- Employee Assistance Program
- Comprehensive training and development
- Salary continuance and life insurance
- Paid primary caregiver parental leave
- Learning and development opportunities
- Career progression
Ingenico is proud to be an equal opportunity employer and welcomes applications from candidates of all backgrounds.
