Customer Experience Manager

4 weeks ago


Melbourne, Victoria, Australia Woolworths Group Full time

About the Role:

We are seeking a highly motivated and experienced Customer Experience Manager to join our team at Dan Murphy's. As a Customer Experience Manager, you will be responsible for leading a team of customer-facing staff to deliver exceptional customer experiences that drive loyalty and revenue growth.

Key Responsibilities:

  • Motivate and lead a team of customer-facing staff to deliver world-class customer experiences.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency.
  • Provide coaching and mentoring to team members to enhance their skills and knowledge.
  • Build strong relationships with customers to understand their needs and preferences.

About You:

We are looking for a passionate and results-driven individual who is committed to delivering exceptional customer experiences. You will have a proven track record of leading high-performing teams and driving business growth. You will also have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. You will also have access to our Employee Assistance Program, which provides confidential support and guidance on a range of personal and professional issues.

How to Apply:

If you are a motivated and experienced customer experience professional looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications.



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