Sea Freight Operations Specialist

2 days ago

Melbourne, Victoria, Australia beBeeCustomerCare Full time $110,000 - $130,000
Customer Care Manager

This role plays a vital part in the efficiency of our Freight Logistics and Operations team. As a Customer Care Manager, you will be responsible for optimising processes to ensure inventory and shipments move smoothly.

Your work will also involve ensuring that vital medicines reach patients on time and supporting other essential deliveries, from wind turbines to semiconductors.

Key Responsibilities:
  • Holistic support for customers in the field of sea freight and promotion of long-term, partnership-based customer relationships
  • Processing customer inquiries and preparing offers
  • Control of order processing from order acceptance to document verification to the completion of the shipment
  • Integration and maintenance of customer data as well as creation of reports for the analysis and optimisation of our services
  • Close cooperation with operational departments, sales and carriers
  • Expansion of the portfolio of existing customers, development of new business and acquisition of customers
Required Skills and Qualifications:
  • A focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality, close collaboration with operational + commercial key stakeholders, along with air logistics management to optimize the customer experience
  • To own, monitor + drive all sales activities
  • To ensure best-in-class customer onboarding
  • To focus on continuous improvement of processes + controls ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers
  • To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management
  • To prioritise customer complaint management, ensuring a consistent delivery against the customer promise
  • To ensure close cooperation with the Operational Care Center (OCC) as well as the Revenue Care Center (RCC) to optimise the customer experience
  • To ensure delivery against all financial targets + strategic objectives of your CCL
Benefits:
  • Performance-related remuneration and annual leave
  • Flexible working hours for a good work-life balance
  • Sports and wellness offers, supplementary company health insurance, advisory services on e.g. work-life balance, location-specific promotions
  • Support for asset accumulation in the areas of retirement provision, bank savings plans and investment funds
  • Laptop and company mobile phone, parking facilities, good public transport connections, free water, coffee and fruit, canteen
  • Training courses for professional and personal development, such as language courses and development programs
  • Variety discounts at numerous cooperation partners from the fields of fashion, leisure, electronics, living & Co.

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