Operational Excellence Leader
4 days ago
We are seeking a leader to drive operational excellence and elevate the consumer experience in a newly established department. The team will provide strategic oversight and direction for contact centre operations, contracting, evaluation, continuous improvement, clinical governance, and resource planning.
About the RoleThis critical member of our Executive team will lead the development of a whole-of-operational excellence strategy that aligns with our mission and strategic priorities.
- Develop and implement a comprehensive operational strategy that drives business growth and improves consumer outcomes.
- Cultivate a high-performance culture that prioritises continuous improvement and consumer focus.
- Collaborate with stakeholders to ensure the sustainability and impact of funded initiatives.
- Establish a centralised contract management function to ensure consistency, compliance, and value.
- Drive strategic contract alignment and performance throughout the lifecycle.
- Optimise resource planning to deliver efficient workforce utilisation across services.
This role requires a strong leadership presence, exceptional communication skills, and the ability to inspire and motivate a high-performing team.
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