Digital Workplace Services Director

2 weeks ago

Brisbane, Queensland, Australia Great Southern Bank Full time

Job Title: Digital Workplace Services Director

About the Role:

We are seeking an experienced Digital Workplace Services Director to lead our team in improving end-user experience for Great Southern Bank team members. The successful candidate will design, implement, and support Microsoft 365, Modern Desktop, and related solutions, enhancing workplace productivity and efficiency.

Key Responsibilities:

  • Oversee the design, technical delivery, and management of digital workplace services, projects, and initiatives.
  • Collaborate with Solution Architects to analyze technical requirements and develop solution designs and architecture in line with technology risk and cyber controls.
  • Define and embed engineering practices and procedures, including release, testing, and deployment processes.
  • Plan and develop roadmaps to support the Bank's strategy and continual service improvement.
  • Manage hardware providers and partner services to ensure they meet the Bank's requirements.
  • Work closely with Service Delivery support teams to ensure appropriate support and incident response services are in place for digital workplace services, including the management of critical incidents and escalations.
  • Work closely with Change Management teams to develop and deliver training programs that support the adoption of digital workplace services and processes.

About You:

  • Minimum 10+ years' experience in IT with 5+ years' experience in a technology leadership role.
  • Demonstrated experience in implementing digital workplace projects, including evaluating and implementing solutions using the Microsoft 365 platform.
  • Demonstrated planning, management, and leadership skills with the ability to achieve strategic business outcomes through effective and efficient resource management.
  • Demonstrated ability to get to the heart of a business problem, assess against the IT strategy, and create fact-based options for timely decision making.
  • Proven experience managing the successful delivery of change across multiple platforms in a complex technology environment.
  • Strong relationship management, consulting, negotiation, and facilitation skills. Proven experience transforming an IT/business relationship from service provider to partner.
  • Knowledge of Agile, Kanban, Lean, and System Thinking methods and their application.

About Great Southern Bank:

  • We are a customer-owned bank committed to building a strong, inclusive, and diverse workplace where everyone feels valued and respected.
  • We offer a range of benefits, including flexible working arrangements, study leave, professional wellbeing coaching, and access to our wellbeing centre.
  • We are committed to supporting our employees' development and wellbeing, and we offer discounts on a wide range of Great Southern Bank products and services.

How to Apply:

Please submit your application via our careers website.

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