Trusted Service Coordinator

4 weeks ago


Perth, Western Australia CTS People Full time

About Bunbury Trucks Sales and Service

We are a leading specialist in Japanese trucks, representing Fuso, Hino, Mercedes Benz, and Freightliner Heavy Trucks.

The Role

As a Service Advisor, you will act as the vital link between our valued customers and our expert technical team. You will report directly to our Service Manager.

Key Responsibilities:

  • Welcome all customers upon their arrival, providing exceptional customer service from the outset.
  • Handle phone enquiries and bookings, ensuring seamless communication with customers.
  • Cost repair invoices for retail, fleet, warranty, and internal accounts, maintaining accuracy and attention to detail.
  • Keep customers informed about the progress of their vehicle, building trust and rapport.
  • Seek approval from fleet companies for repairs and services, fostering strong relationships.
  • Collaborate with the Workshop Controller to allocate work to workshop staff, ensuring efficient workflow.
  • Provide in-depth information and alternatives for vehicle repairs and maintenance, showcasing industry expertise.
  • Schedule and confirm service appointments, vehicle drop-offs, and pick-ups, streamlining operations.
  • Manage and supervise the service department's workflow, driving productivity and efficiency.
  • Notify customers about service changes and vehicle readiness, maintaining excellent customer service standards.

Requirements

  • Exceptional Communication Skills: Ability to establish rapport and communicate effectively with customers.
  • Strong Work Ethic & Positive Attitude: A commitment to excellence and a proactive mindset.
  • Current Driver's License: Mandatory for the role.
  • Industry Acumen: Prior experience in the motor industry is a significant advantage.
  • Organisational Skills: Proficiency in multitasking without compromising on quality.
  • Tech-Savvy: Familiarity with industry-specific software and office365 is essential.

Estimated Salary: $70,000 - $90,000 per annum, depending on experience.



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