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Customer Experience Team Lead

4 weeks ago

Melbourne, Victoria, Australia Yarra City Council Full time
Customer Experience Team Lead

Are you a motivated and experienced leader looking to make a positive impact in the community? We are seeking a Customer Experience Team Lead to join our dynamic leadership team at Yarra City Council.

This is an exceptional opportunity to lead a team of Customer Service Officers and Sales Officers, driving customer satisfaction and delivering an exceptional customer experience across our leisure centres.

As a Customer Experience Team Lead, you will be responsible for:

  • Leading the Customer Service team, monitoring performance, providing feedback, training, and staff development opportunities.
  • Driving a constructive culture through effective leadership and communication that develops a positive and empowered Customer Service team.
  • Sustaining and developing efficient administration work processes and monitoring that all Customer Service staff complete as required.

Yarra City Council is a progressive organisation that values inclusive culture, continual progression, and development of staff. We aim to make a positive difference in people's lives and continually improve service to the community.

We offer a supportive and friendly team environment, excellent employee benefits, and competitive hourly rates. If you thrive in a dynamic and collaborative environment and are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.