Customer Experience Team Lead

3 weeks ago


Melbourne, Victoria, Australia Yarra City Council Full time

Lead a dynamic team of Customer Service Officers and Sales Officers

As the Customer Experience Team Lead at Yarra City Council, you will oversee the daily operations across our leisure centres, including Richmond Recreation Centre, Collingwood Leisure Centre, and Fitzroy Swimming pool. You will lead the Customer Service team in monitoring performance, providing feedback, training, and staff development opportunities.

Key Responsibilities:

  • Lead the Customer Service team in the day-to-day front-end operations across our leisure centres.
  • Drive a constructive culture through effective leadership and communication that develops a positive and empowered Customer Service team.
  • Sustain and develop efficient administration work processes and monitor that all Customer Service staff complete as required.

About Yarra City Council:

We pride ourselves on an inclusive culture, continual progression, and development of staff. We aim to make a positive difference in people's lives and continually improve service to the community.



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