Senior Transformation Lead

1 week ago

Sydney, New South Wales, Australia ING Full time

About ING


At ING, we strive to make life simpler and more meaningful for everyone who banks with us, works with us, and the community at large. Our culture is built on individuality, friendliness, and supportiveness.



Job Description

Transformation Program Manager - Mortgages/Daily Banking


We are seeking an experienced Senior Transformation Lead to spearhead our Retail Transformation initiative. As a key member of our team, you will be instrumental in modernizing and transforming ING's product business to drive business growth aspirations. This pivotal role requires strong leadership, program management expertise, and a deep understanding of banking operations, processes, and regulatory requirements.



Key Responsibilities:

  • Lead the execution of the Retail Transformation, ensuring alignment with the bank's strategic objectives (scope will include Daily Banking from a Program establishment perspective, focus long term will be on the Mortgages scope)
  • Be accountable for the overall transformation programs' establishment, including strategic blueprint, scope, and alignment with other major ING programs of work, including endorsement from key stakeholders/sponsors
  • Define program milestones and scope, including schedule, budget, deliverable quality, workforce planning, procurement, stakeholders, integration, and risks/issues;
  • Promote a culture of high performance and continuous improvement and innovation that values learning and a commitment to quality;
  • Provide oversight and leadership over transformation work streams, ensuring alignment to the goals of the program, stakeholder acceptance, embedding a culture of customer centricity, and supporting a strong risk culture and program diligence;
  • Foster effective collaboration between internal teams, external vendors, and stakeholders;
  • Ensure the Mortgages/Daily Banking future state meets regulatory, security, and compliance requirements;
  • Work closely with the ING Global technology team to ensure that system design and implementation aligns and leverages global capabilities where applicable.


Requirements:

To succeed in this role, you will need:



  • A minimum of 10 years of experience in program management, preferably within financial services or technology sectors
  • Experience with large-scale business and technology transformations with multiple stakeholders and vendors
  • Proven experience in transformation programs with a focus on mortgages
  • Strong knowledge of mortgage products, banking operations, processes, and regulatory requirements
  • Demonstrated experience utilizing both agile and waterfall methodologies to successfully deliver projects
  • Proven experience in working with partner resources and stakeholders across different time zones
  • Excellent communication, leadership, and stakeholder management skills


What We Offer:

As a Senior Transformation Lead at ING, you can expect:



  • A competitive salary of $120,000 - $160,000 per annum, depending on experience
  • International career opportunities
  • Highly visible role across ING Australia and globally
  • Over 16,000 professional and personal development courses to enhance your skills
  • Wellbeing and volunteer days for you and your team

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