Customer Experience Specialist
3 days ago
We are currently seeking a skilled Customer Service Consultant to join our dynamic team in Keysborough, Melbourne. As a key member of our team, you will contribute to the success of our organization while enjoying a workplace that values camaraderie, growth, and achievement.
About the RoleThis is an exciting opportunity to work with a leading provider of quality education and training. The ideal candidate will thrive in a fast-paced environment, possess strong organizational and customer service skills, and have experience working with Salesforce or Vet Track.
- Key Responsibilities:
- Provide exceptional customer service via phone, email, and in-person interactions.
- Administer responsibilities including handling outbound and inbound calls, as well as email inquiries.
- Communicate effectively with internal teams and external student communities.
- Meet and exceed Key Performance Indicators (KPIs).
- Collaborate with colleagues to achieve time-sensitive outcomes.
Join a workplace where we believe in happy staff and make every day enjoyable. At InterCare Training, you'll experience:
- Initial and ongoing mentoring and training.
- The opportunity to learn and grow as part of a high-performance interactive team.
- A business phone and parking spot.
- Team outings and food days.
- Engaging games and daily team huddles.
- Open and transparent communication.
$60,000 - $80,000 per annum, depending on experience.
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