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Customer Experience Specialist

1 month ago

Bayside, New York, Australia InterCare multipost Full time
Unlock Your Potential

We are currently seeking a skilled Customer Service Consultant to join our dynamic team in Keysborough, Melbourne. As a key member of our team, you will contribute to the success of our organization while enjoying a workplace that values camaraderie, growth, and achievement.

About the Role

This is an exciting opportunity to work with a leading provider of quality education and training. The ideal candidate will thrive in a fast-paced environment, possess strong organizational and customer service skills, and have experience working with Salesforce or Vet Track.

  • Key Responsibilities:
  • Provide exceptional customer service via phone, email, and in-person interactions.
  • Administer responsibilities including handling outbound and inbound calls, as well as email inquiries.
  • Communicate effectively with internal teams and external student communities.
  • Meet and exceed Key Performance Indicators (KPIs).
  • Collaborate with colleagues to achieve time-sensitive outcomes.
What We Offer

Join a workplace where we believe in happy staff and make every day enjoyable. At InterCare Training, you'll experience:

  • Initial and ongoing mentoring and training.
  • The opportunity to learn and grow as part of a high-performance interactive team.
  • A business phone and parking spot.
  • Team outings and food days.
  • Engaging games and daily team huddles.
  • Open and transparent communication.

$60,000 - $80,000 per annum, depending on experience.