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Technical IT Support Specialist
3 weeks ago
Job Title: IT Support Specialist – L2
We are seeking a skilled and experienced IT support specialist to join our team. As an IT support specialist, you will be responsible for providing timely and accurate assistance to end-users within the organization's desktop computing environment.
Key Responsibilities:- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Troubleshoot and resolve technical issues in a timely and efficient manner.
- Document user issues and resolutions for future reference.
- Perform regular maintenance tasks to ensure the smooth operation of IT systems.
- Manage and maintain the organization's network infrastructure.
- Experience working in an end-user desktop support role or computer operations environment.
- Advanced printer/peripheral device troubleshooting skills.
- Ability to provide remote technical support to users of desktop and laptop, printer etc.
- Excellent communication and interpersonal skills.
- Knowledge of ITIL processes and methodologies.
This is an exciting opportunity to work with a dynamic team and contribute to the success of our organization. If you are looking for a challenging and rewarding career opportunity, please submit your resume for consideration.
