Administration Team Assistant
5 days ago
Mirvac is an Australian property group dedicated to shaping the country's urban landscape. Our purpose is to 'reimagine urban life', and we're committed to sustainability, innovation, safety, and placemaking.
Job DescriptionThis role involves managing the front desk, handling customer inquiries, and providing administrative support to the on-site team. As a Reception & Administration Assistant, you will be the first point of contact for residents and visitors, ensuring they receive exceptional customer service.
Main Responsibilities- Manage Front Desk Operations: Maintain a clean and organized reception area, ensure communal spaces are well-presented, and manage parcel delivery.
- Customer Service: Answer calls, direct inquiries, take messages, and respond to customers as needed.
- Coordinate Events: Assist with event planning, collate customer feedback, and ensure a smooth experience for residents.
- Administrative Tasks: Provide support with data entry, document preparation, file management, and other administrative duties.
- Database Management: Capture front-line customer insights and update customer data.
- Communication: Monitor communication channels, triage complaints, and allocate queries to the relevant team members.
- Administration Experience: 1-3 years of experience in an administrative role.
- Real Estate Experience: Previous experience in real estate or a similar transferable skill set from another reception or administration role.
- Multitasking: Ability to manage multiple tasks and enquiries efficiently.
- Problem-Solving: Ability to assess situations and solve non-routine problems.
- Attention to Detail: Great attention to detail and organizational skills.
- Time Management: Excellent time management and organisational skills.
- Microsoft Office Applications: Good skills in Microsoft Office applications.
- Learning Agility: Willingness to learn new systems and processes.
- Discretion: Discretion, diplomacy, and the ability to maintain confidentiality.
Mirvac offers a range of benefits to its employees, including competitive remuneration packages, leadership development opportunities, generous parental leave policies, and unlimited volunteer leave.
About UsMirvac is a leader in the Australian property market, with a strong focus on sustainability, innovation, safety, and placemaking. We're proud to have built a culture of inclusivity, innovation, and collaboration, making us a great place to work.
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