Level 1 IT Support Specialist
2 months ago
We are seeking a highly motivated and detail-oriented Level 1 IT Support Officer to join our team at SMS Professional.
Key Responsibilities:
- Provide first-level technical support for IT-related issues and inquiries.
- Assist and consult with clients through various communication channels.
- Diagnose and troubleshoot technical issues, escalating as needed.
- Provide on-premises and off-premises support across a range of Microsoft products and services.
Requirements:
- Proven experience working with clients in an English-speaking business environment.
- At least 1-2 years of experience working in a similar role, particularly within the MSP industry.
- Demonstrated experience using Microsoft systems and platforms (Windows Server/Client, Azure, Microsoft 365).
- Relevant vendor certifications (Microsoft, Citrix, Fortinet, ITIL 4).
- A technical understanding of Linux, Security, and Automation.
What We Offer:
- An innovative rewards and recognition program.
- A rewarding bonus system.
- Global work exposure.
- The ability to bring your own ideas.
- A wellness program.
- Growth opportunities.
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