Level 1 IT Support Specialist

2 months ago


North Sydney Council, Australia SMS Professional Full time
About the Role

We are seeking a highly motivated and detail-oriented Level 1 IT Support Officer to join our team at SMS Professional.

Key Responsibilities:

  • Provide first-level technical support for IT-related issues and inquiries.
  • Assist and consult with clients through various communication channels.
  • Diagnose and troubleshoot technical issues, escalating as needed.
  • Provide on-premises and off-premises support across a range of Microsoft products and services.

Requirements:

  • Proven experience working with clients in an English-speaking business environment.
  • At least 1-2 years of experience working in a similar role, particularly within the MSP industry.
  • Demonstrated experience using Microsoft systems and platforms (Windows Server/Client, Azure, Microsoft 365).
  • Relevant vendor certifications (Microsoft, Citrix, Fortinet, ITIL 4).
  • A technical understanding of Linux, Security, and Automation.

What We Offer:

  • An innovative rewards and recognition program.
  • A rewarding bonus system.
  • Global work exposure.
  • The ability to bring your own ideas.
  • A wellness program.
  • Growth opportunities.


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