Senior Business Development Manager, Melbourne
2 weeks ago
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Our mission is to empower individuals and businesses to achieve their financial goals, while fostering a culture of innovation, collaboration, and excellence.
About the Role
As a Senior Relationship Manager, you will play a pivotal role in managing and building strong relationships with a portfolio of Diversified Industries customers, driving portfolio growth through customer acquisition, cross-selling, and referrals while demonstrating mastery of the role capabilities. You will be responsible for proactively developing and maintaining a detailed understanding of customer business and financial needs, providing customers with appropriate solutions, and collaborating with Product Partners and other internal stakeholders to design, structure, and execute deals.
Your Key Responsibilities
- Act in the best interest of the customer and apply a customer-centric approach.
- Develop and maintain a deep understanding of customer business and financial needs.
- Provide customers with tailored solutions to meet their needs.
- Collaborate with internal stakeholders to design and execute deals.
- Build and maintain strong external networks with a focus on Circle of Influence and origination.
- Structure deals in conjunction with relevant product and specialist teams.
- Manage a portfolio of Diversified Industries customers.
- Adhere to a strong operational rhythm, including driving new-to-bank business and working to grow whole-of-customer relationships.
- Ensure credit risk across the customer base is managed effectively and proactively.
- Implement Relationship Credit Approval Discretion as appropriate.
- Coach and grow an Assistant Manager direct report.
About You
To be successful in this role, you will ideally bring the following skills and experience:
- Relationship management: Building, maintaining, and influencing relationships to achieve mutually beneficial outcomes.
- Domain experience: Specialised knowledge and experience supporting complex customers achieve their banking goals.
- Customer solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options that meet those needs.
- Credit Assessment and Management: Assessing, advising, monitoring, and/or approving a customer's credit worthiness, credit risk, and suitable credit structuring options based on internal credit policies, guidelines, scoring models, and/or applying judgment based on prior experience and knowledge.
- Business Development: Partnering with individuals and/or organisations to pursue strategic initiatives, relationships, and/or opportunities to drive commercial value.
- Coaching: Helping people move from where they are to where they want to be through the use of effective coaching techniques and strategies.
- Commercial acumen: Taking a big-picture view of the organisation, the market, external and internal pressures, and trends, and identifying actions or strategies to drive efficiency and create long-term value.
- Customer insights: Engaging with complex customers to deeply understand their banking requirements, understand their industry trends, and critically analyse these to recommend tailored solutions.
- Critical Thinking: Using logic and reasoning to analyse, evaluate, and synthesise a range of information to understand an opportunity or challenge.
What We Offer
At ANZ, you'll be part of an organisation where the different backgrounds, perspectives, and life experiences of our people are celebrated. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. We offer a range of benefits, including access to health and wellbeing services and discounts on selected products and services from ANZ and more. Join us in shaping a world where people and communities thrive.
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