Equipment Maintenance Specialist
2 weeks ago
You will play a crucial part in providing technical services and support to customers, focusing on Metso Automation Equipment. As a Field Service Technician, you will be responsible for performing and coordinating field service support related to machines, spares, and wears.
Responsibilities- Provide hands-on service work on Metso Mineral Processing Analytical Equipment at various customer sites.
- Provide technical liaison services between customers, product divisions, and sales personnel.
- Perform technical evaluations and analyze equipment and machine component failures.
- Supervise and oversee projects on customer sites.
- Complete field machine inspections per global and customer procedures.
- Escalate questions and analysis to Technical Support and Engineering.
- Prepare post-site visit reports, time sheets, and expenses after site visits.
- Support warranty process and Root Cause Analysis (RCA) where applicable.
- Promote products and services to customers.
- Promote Technical Support value add and support Technical Support Teams.
- Identify equipment in the field at customer sites that is not in our installed base, trigger data basic data input into CRM.
- Programmable Logic Controller & Distributed Control Systems experience advantageous.
- High-level fault-finding aptitude.
- Intermediate computer literacy in MS Office – Word and Excel.
- Must have current motor vehicle license.
- Must be physically fit and able to pass random medical and drug tests.
- Excellent communication and interpersonal skills.
- Ability to read and interpret electrical, pneumatic, hydraulic, and mechanical schematics.
- Ability to work away from home, for extended periods, and extended hours, on weekends or as required.
- Clearly understand and competency in Risk management and safety rule compliance.
- Full OEM training on Metso Analytical Equipment provided.
- Ability to travel within short notice.
- A work environment prioritizing safety above all else.
- A competitive base salary reflective of your skills and experience, with an annual incentive program.
- Additional Annual Leave benefit for permanent and maximum term employees.
- Gender Neutral Paid Parental Leave of 18 weeks at full pay.
- Paid Volunteer Leave to give back to the local community or an organization of your choice.
- Active Social Club and companywide social events for your social wellness.
- Comprehensive medical benefits including discounted private health insurance for employees and immediate family.
- Career development and education assistance to further your technical and leadership ambitions.
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