
Senior Customer Engagement Specialist
2 weeks ago
Job Summary:
We are seeking a highly skilled and motivated professional to fill the APS 6 role in our team. This position requires someone who can provide exceptional customer service, has strong communication skills, and can work effectively in a fast-paced environment.
About the Role:
- Provide support to customers through various channels
- Manage information requests and resolve complex issues
- Collaborate with stakeholders to achieve outcomes
- Conduct training and coaching sessions to improve team performance
- Analyse data and produce reports to inform business decisions
- Stay up-to-date with legislative frameworks, government policies, and procedures
Requirements:
- Demonstrated ability to engage with customers in a professional and respectful manner
- Excellent communication, negotiation, and problem-solving skills
- Ability to work independently and as part of a team
- Strong analytical and reporting skills
- Willingness to learn and adapt to new situations
About Us:
We value diversity and inclusion in the workplace and are committed to providing a supportive and inclusive environment for all employees.
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