Senior Service Delivery Manager

1 week ago

Devonport, Tasmania, Australia beBeeLeadership Full time $75,000 - $95,000
Job Title

This leadership role offers an exciting opportunity to contribute to a Dementia Centre initiative supporting individuals transitioning from hospital settings to their homes or residential care.

The ideal candidate will provide strategic leadership to a multidisciplinary team, ensuring the delivery of high-quality services that meet key performance indicators and individual client needs.

Key Responsibilities:
  1. Lead and support a team across multiple locations, focusing on tailored service delivery within the case management framework.
  2. Develop a culture of empowerment, mentorship, and support for the team, prioritizing their wellbeing and safety.
  3. Oversee service delivery, ensuring a consistent approach to 'Next Chapter' and reducing the impact of behaviours on people with dementia, their carers, and staff.
  4. Collaborate with other Team Leaders to meet broader program needs and contribute to program deliverables.
  5. Ensure timely referral allocation to appropriate staff in line with KPIs.
  6. Report regularly to the Regional Manager on staff performance, service quality, and operational issues.
  7. Recruit suitable staff members and manage stakeholder relationships to promote program understanding and effectiveness.
Requirements:
  • Commitment to Christian values and principles.
  • Qualifications in Nursing, Allied Health, or a related health degree.
  • Experience supporting older adults and carers with dementia, emphasizing psycho-social case management approaches.
  • Strong leadership, communication, planning, and organisational skills.
  • Attention to detail, analytical skills, and customer service excellence.
  • Proficiency in administrative and computer skills.
  • Willingness to travel intra- and interstate.
Desirable:
  • Eligibility for Australian Health Practitioner registration.
  • Qualifications or study in dementia care.
Application Process:

If interested, submit your application. Include an updated resume and a brief cover letter explaining your interest and suitability for the role.

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