Client Service Delivery Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeDelivery Full time $100,000 - $150,000
About This Role

This role is responsible for ensuring effective processes and governance across client service.

Key Responsibilities:
  1. Develop and maintain the service strategy to meet client needs
  2. Identify opportunities to improve efficiency and quality of helpdesk and support processes
  3. Manage financials, budget forecasting, and P&L for a portfolio of clients
  4. Coordinate resourcing, tracking, and managing activities and deliverables to achieve outcomes
  5. Ensure services meet client and supplier contract obligations within SLA and drive ongoing service optimization
  6. Work closely with stakeholders to define product vision and align with technical and business strategies
  7. Organize and equip teams to support business goals, identifying gaps and building plans accordingly
  8. Support sales efforts in developing product specifications and quote activities
  9. Maintain strong relationships with clients, improve client satisfaction, and align service strategy with client needs
  10. Coach and motivate teams to enhance performance and end-user satisfaction
Requirements
  • At least 5 years of experience in a similar role
  • Release management and build experience, understanding the impact of delivering complex software changes in a production environment
  • Experience in enterprise software implementations, business management, IT, systems integration consulting, and design
  • Proven ability to prioritize work effectively and make release content decisions, understanding client impacts and needs
  • Strong understanding of client support processes, tools, and metrics, with a commitment to success
  • Ability to manage, lead, inspire, and develop high-performing teams
  • Excellent interpersonal and communication skills, capable of building relationships and influencing stakeholders at all levels
Working at Our Company
  • Competitive salary and employee benefits scheme
  • Flexible hybrid workplace supporting work-life balance
  • A friendly, social, and supportive team that values diversity and delivery

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