Customer Experience Specialist

2 days ago

Coffs Harbour, New South Wales, Australia National Storage Full time

Industry Leader

National Storage, a prominent ASX 200 company, is seeking a Customer Experience Specialist to join our team at our Coffs Harbour location.

The Role:

This exciting and varied position involves delivering exceptional customer experiences by supporting customers in making informed storage decisions. You will work closely with our customers, conducting centre tours and walks, and focusing on maintaining high standards of centre presentation and cleanliness.

Key Responsibilities Include:

  • Providing top-notch customer service in a fast-paced environment.
  • Conducting informative centre tours and walks to showcase our facilities.
  • Maintaining a safe and secure working environment by adhering to safety procedures and guidelines.
  • Actioning general administration duties such as customer contracts, inventory, and insurance claims.

Benefits of Working with Us:

  • A permanent role with a dynamic and innovative industry leader.
  • A rotating roster for excellent work-life balance.
  • Structured training with ongoing development opportunities.
  • An onsite car park and generous parental leave policy.
  • Discounts on storage services and unique wine offers through our partnerships.

About You:

  • A strong communication and interpersonal skills, with the ability to build relationships with customers and stakeholders.
  • A passion for delivering exceptional results and a motivated, proactive attitude.
  • The ability to work well in a team and autonomously, with a willingness to learn and grow with the business.

Requirements:

  • A valid driver's license and car are essential for this role.
  • A forklift license is desirable but not necessary.

Note:

  • We value diversity and encourage applicants from all backgrounds.
  • Please note that applicants may be subject to pre-employment checks.

The estimated annual salary for this role is approximately $65,000-$80,000 based on industry standards and location.

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