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Team Leader
2 months ago
We are seeking an experienced Team Leader to join our Liability Claims Management team at Sedgwick Claims Management Services Ltd. As a Team Leader, you will play a critical role in ensuring that claims are managed efficiently and effectively, with a focus on customer satisfaction and cost outcomes.
Key Responsibilities- Lead and manage a team of claims handlers to ensure they are equipped to deliver high-quality customer service and meet performance targets.
- Develop and implement strategies to improve customer satisfaction and reduce claims costs.
- Collaborate with senior management to develop and implement business plans and objectives.
- Provide coaching and training to team members to enhance their skills and knowledge.
- Manage and resolve customer complaints in a timely and professional manner.
- Monitor and report on team performance, identifying areas for improvement and implementing corrective actions.
- Develop and maintain relationships with clients and stakeholders to ensure their needs are met and expectations are exceeded.
- 2+ years' experience in a leadership role, preferably in claims management or a related field.
- Strong knowledge of claims management principles and practices.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Strong problem-solving and conflict resolution skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
Sedgwick Claims Management Services Ltd is a leading provider of claims management services. We are committed to delivering high-quality services to our clients and providing a positive work environment for our employees. If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for this exciting opportunity.
