Customer Success Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeSupport Full time $80,000 - $120,000
Product Support Specialist

We're looking for a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will play a critical role in delivering exceptional assistance to our customers.

In this role, you will develop an in-depth knowledge of our platform and provide high-quality product support to our customers. You will partner with customers to effectively resolve their issues through email and live chat, communicate thoughtfully to provide answers to questions for both technical and non-technical end users, and diagnose software issues and resolve escalated customer complaints using established processes.

You will also provide support and guidance on non-technical related questions such as marketing, sales, and e-commerce setup questions, and communicate thoughtfully and effectively with all customers. Additionally, you will document troubleshooting and problem resolution steps.

About the Role
  • Develop an in-depth knowledge of our platform
  • Provide high-quality product support to customers
  • Communicate thoughtfully with customers
  • Diagnose software issues and resolve escalated customer complaints
  • Provide support and guidance on non-technical related questions
Requirements
  • Fulfill authorisation to work in Australia without any restrictions
  • Ability to work weekends (available shifts include Tuesday-Saturday or Sunday-Thursday)
  • Business fluency in Japanese is required
Benefits

We offer a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Our total compensation package may include participation in the company's annual cash bonus plan, variable compensation for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits.

How You Will Make a Difference

As a Product Support Specialist, you will have the opportunity to make a significant impact on our customers' experience. You will be working closely with customers to resolve their issues and provide them with exceptional support. Your skills and expertise will enable you to identify and solve complex problems, and your ability to communicate effectively will help you build strong relationships with our customers.

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