Customer Success Operations Expert

5 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $150,000

We are seeking a highly skilled Customer Success Operations Expert to join our team.

Job Description:

The ideal candidate will have 1+ years of experience in customer-facing roles, excellent written and verbal communication skills, strong problem-solving and analytical skills, and a passion for delivering exceptional customer experiences.

This position involves working closely with customers to understand their needs and providing accurate information about our products and services. The role requires the ability to troubleshoot and resolve customer issues related to account management, trading, deposits, withdrawals, and other platform functionalities.

The selected candidate will be responsible for staying up-to-date on relevant industry trends, regulations, and compliance requirements.

Key Skills and Qualifications:
  • Excellent customer service and support skills
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Excellent written and verbal communication skills
Benefits:

We offer a range of benefits to our employees, including professional development allowance, wellbeing allowance, paid parental leave, childcare allowance, extra paid leave during tough times, discretionary performance bonus and talent referral bonus.

Stake is an equal opportunity employer that values diversity and does not discriminate based on race, religion, nationality, gender, sexual orientation, age or disability status.

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