Experienced Claims Professional Wanted

2 weeks ago

Canberra, ACT, Australia beBeeClaims Full time $80,443 - $138,388
Senior Claims Service Consultant

We are seeking a skilled and experienced professional to join our team as a Senior Claims Service Consultant.

This role involves reviewing and identifying claims that do not fall within the scope of policies, ensuring the correct outcome has been made. The ideal candidate will have a strong background in claims management, excellent communication skills, and the ability to work effectively with stakeholders.

  • Main Responsibilities:
  • Review and identify claims that do not fall within the scope of policies, ensuring the correct outcome has been made.
  • Liaise with stakeholders to discuss outcomes and dispute resolution.
  • Prepare and draft appropriate documentation for stakeholders when required.
  • Develop customer relationships to understand and meet their needs, delivering a positive customer experience.
  • Maintain knowledge of insurance guidelines, legislation, regulations, and court decisions, recommending policy changes for continuous improvement and compliance.

About You:

  • Demonstrated claims management experience in a complex Customer Service environment.
  • Ability to optimize business value by delivering high-quality services and positive customer experiences.
  • Possess technical knowledge of relevant insurance lines and associated legislation.
  • High attention to detail and technical proficiency with systems, software, databases, and communication tools.
  • Proactive problem-solver with strong decision-making skills and excellent verbal and written communication abilities, adept at balancing understanding, empathy, and compassion with achieving optimal commercial outcomes.

What's On Offer:

  • A supportive and open-minded work environment.
  • An employer committed to supporting your work/life balance and flexible working arrangements.
  • Access to over 10,000 on-demand learning resources and programs.
  • Insurance products, deals, and discounts across a range of retail, tech, and travel brands.
  • Initiatives to support your financial wellness.
  • The opportunity to take part in our Employee Share Purchase Program.

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