Customer Experience and Loyalty Marketing Professional
2 weeks ago
Minor Hotels is a dynamic organization with a diverse portfolio of over 530 properties across the globe. Our company comprises three key business units: Minor Hotels, Minor Food, and Minor Lifestyle.
We operate in 50+ countries, spanning Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Minor Hotels ANZ is a proud leader in strata titled accommodation management, managing numerous Hotels, Resorts, and Residential Apartment buildings throughout Australia and New Zealand.
Job DescriptionWe are seeking a highly skilled Customer Experience and Loyalty Marketing Professional to join our Digital, CRM, and Loyalty team at Minor Hotels on a 12-month contract.
This role offers a unique opportunity to drive the success of Minor Hotels by managing, optimizing, and executing email marketing campaigns, as well as engagement strategies for our CRM program across Australia and New Zealand.
Key Responsibilities- Develop and execute email marketing campaigns using Salesforce Marketing Cloud to enhance customer engagement and loyalty.
- Collaborate with the marketing team to create compelling content, imagery, and copy for EDMs, ensuring optimal performance through continuous testing and troubleshooting.
- Partner with external agencies and third-party vendors to create engaging content supporting email marketing and social media advertising.
- Utilize Asana, our project management tool, to ensure timely execution and review of email marketing campaigns while coordinating with cross-functional teams.
- Engage with regional and global CRM teams to support campaign planning and execution.
- Prior experience in email marketing, CRM, and digital marketing is essential.
- Proven track record of delivering high-quality results in complex technical systems.
- Strong attention to detail and excellent written and verbal communication skills.
- Able to work independently, efficiently managing time and resources to meet project deadlines.
- Demonstrated ability to build and sustain strong professional relationships.
- Competitive salary estimated at $80,000 - $110,000 per annum, depending on experience.
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
- Access to Minor Hotels ANZ paid parental leave benefits.
- 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand.
- Additional paid leave including Birthday and Study leave.
- Educational Financial support may be available to those who undertake development relevant to the company's business requirements.
- NIB Insurance discounts.
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand.
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon).
- Discount on Furniture.
- 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe.
- Wellbeing programs with Uprise (EAP).
- Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults.
We are committed to investing in your skills and career development, offering opportunities for growth and progression within the company.
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