Customer Support Specialist

4 days ago

Townsville, Queensland, Australia beBeeCustomer Full time $45,000 - $60,000

About the Position:

We are seeking a highly skilled Customer Support Specialist to join our team. In this vital role, you will be the first point of contact for our valued customers, providing exceptional service and support.

Key Responsibilities:

  • Receive and manage a high volume of inbound customer calls, resolving issues with professionalism and care
  • Accurately process orders received via phone, email, fax, and online channels
  • Make outbound calls to follow up with customers, confirm orders, and share product updates
  • Communicate with customers about stock availability and suggest suitable alternatives
  • Handle and record customer complaints, ensuring follow-up and resolution in line with procedures
  • Promote our extensive product range during customer interactions
  • Maintain accurate pricing and contract details within our system
  • Create and update customer records and assist in setting up new accounts
  • Generate custom pantry/order sheets using customer order history
  • Participate in periodic stocktakes and assist in clearing deleted stock items
  • Support other departments with administrative or operational tasks as required

Required Skills & Qualifications:

  • A professional phone manner and strong ability to build lasting customer relationships
  • Exceptional time management and organisational skills
  • A problem-solving mindset with attention to detail
  • Confidence in selling and negotiating with customers
  • A clear understanding of the full service cycle from order to delivery
  • A team-first attitude with flexibility to assist where needed

What We Offer:

  • Competitive remuneration
  • Superannuation
  • Staff benefits (discounted food, travel, entertainment, gym membership, staff parking)

Our Culture & Values:

  • Customer Focus: Know your external and internal customers. Gain and preserve their confidence because we can only be successful if our customers are successful.
  • Respect: Treat people at work and in the community as they would like to be treated.
  • Passion: Share the passion of making us a successful and dynamic company.
  • Simplicity: Let's minimise the complications of doing business so customer services are on time, accurate and reliable.
  • Leadership: All of us can be leaders in our day to day working lives. Bring out the best in yourself and the people around you.

How to Apply:

This is an exciting opportunity to join our team and deliver quality service to our customers every day.

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