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Hotel Customer Experience Representative

1 month ago

Adelaide, South Australia Oaks Hotels Full time

Oaks Adelaide Embassy Suites is a renowned hotel chain in Australia and New Zealand, committed to delivering exceptional guest experiences. We are currently seeking a motivated and friendly Guest Service Agent to join our team.

Job Overview

The successful candidate will be responsible for providing top-notch customer service to guests, ensuring their stay with us is memorable and enjoyable. As a key member of our front desk team, you will be the first point of contact for our guests, setting the tone for their entire stay.

Key Responsibilities
  • Welcome and check-in guests efficiently and professionally
  • Communicate effectively with guests, responding to their queries and concerns
  • Make bookings and reservations as needed
  • Assist guests during their stay, providing valuable insights on local attractions and amenities
Requirements and Qualifications
  • Previous experience in a hotel or customer-facing environment
  • Excellent written and verbal communication skills
  • Exceptional customer service skills, with a warm and welcoming demeanor
  • Able to work effectively in a fast-paced environment, handling multiple tasks simultaneously
  • Professional presentation essential, with a keen eye for detail
Benefits
  • Competitive salary package, estimated at AU$45,000 - AU$55,000 per annum
  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Access to Minor Hotels ANZ paid parental leave benefits
  • 20% team members' friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
  • Additional paid leave, including Birthday and Study leave
  • Educational financial support may be available for development relevant to the company's business requirements
  • NIB Insurance discounts
  • Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
  • Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
  • Discount on Furniture
  • 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
  • Wellbeing programs with Uprise (EAP)
  • Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults