Rental Service Representative

2 weeks ago

Perth, Western Australia Indie campers Full time

About Indie Campers

We're a leading campervan marketplace dedicated to making road trips accessible to everyone. Our digital approach and customer-centric focus have enabled us to develop a strong booking experience and offer high-quality road trips at affordable prices.

With over one million nights rented through our platform, we've welcomed more than 300,000 travelers from 169 countries. We offer a diverse range of road trip possibilities, including short-term RV rentals, long-term campervan subscriptions, and vehicle sales.

Our Challenges

We're a fast-growing and innovative company that requires top talent and motivation to pursue our goals. We're expanding our team and seeking like-minded individuals to join our journey.

The Role

We're looking for travel enthusiasts with a passion for guest service to join our depot team in Perth. As the face of our company, you'll report directly to the Branch's Operations Manager and be responsible for ensuring an outstanding level of customer service, maintaining our fleet of campervans, and resolving any issues that may arise.

Key Responsibilities

  • Handle incoming reservations, welcome guests, and manage check-ins and check-outs;
  • Prepare and clean our campervans;
  • Maintain our campervans in top condition and monitor maintenance and repairing needs;
  • Register guests, monitor stock, and process payments;
  • Handle complaints and troubleshoot emergencies.

Requirements

  • You have experience in Tourism, Hospitality, Retail, or Rent-a-car;
  • You possess great communication skills and are comfortable with direct customer contact;
  • You're eligible to work in Australia, hold a valid driver's license, and feel confident driving a campervan;
  • You're available to work on weekends and public holidays;
  • You're a responsible individual who takes their work seriously and can be relied upon;
  • You're well-organized and skilled at solving problems.

What We Offer

  • Be part of a young, fast-growing, and innovative company where you can make a difference;
  • Career development opportunities in Field Operations or transitioning to an HQ role in Lisbon or Los Angeles;
  • Continuous training and coaching to develop your skills;
  • A compensation package that includes Performance and Referral Bonuses;
  • Free Road Trips to experience Indie firsthand.

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