Technical IT Support Professional

5 days ago

Townsville, Queensland, Australia TP Human Capital Full time
Job Description:

TP Human Capital is partnering with a government client in Townsville to fill a contract role for an experienced IT Support Specialist. This position involves providing professional IT support for service requests, incidents, and problems.

Key Responsibilities:
  • Manage IT support requests (incident, problem, service requests) end-to-end, ensuring all issues are resolved in line with ITIL processes and service standards.
  • Provide technical troubleshooting and resolution of complex IT problems using investigative techniques. Address various IT challenges related to hardware, software, and networks.
  • Educate customers on IT systems and tools. Communicate effectively with users at all levels to resolve issues and enhance their understanding of IT services.
  • When necessary, escalate unresolved issues to the appropriate teams or specialists in a timely and efficient manner.
  • Contribute to a positive safety culture by adhering to health, safety, and compliance guidelines. Exercise due diligence in managing compliance and legislative obligations.
  • Apply creative problem-solving skills to improve IT processes, service delivery, and customer satisfaction. Utilize new technologies and methods to enhance operational efficiency.
Required Skills & Qualifications:
  • Tertiary qualifications in IT, or an Associate Diploma in IT (or equivalent experience).
  • 3+ years of experience in a similar IT support role, ideally in a Service Desk environment.
  • Expertise in ITIL principles and service management processes.
  • Experience with ServiceNow or similar IT Service Management platforms.
  • Strong knowledge of Microsoft Windows environments, including Active Directory, Microsoft Exchange, and remote desktop tools.
  • Ability to troubleshoot complex IT issues and provide practical solutions.
  • Excellent communication skills, with the ability to engage with diverse stakeholders effectively.
  • Ability to explain technical concepts in a clear and understandable manner to non-technical users.
Compensation:

The estimated salary for this position is AU$85,000 - AU$110,000 per annum, depending on experience.

  • Technical IT Support Professional

    7 days ago

    Townsville, Queensland, Australia TP Human Capital Full time

    Job SummaryWe are seeking an experienced Technical IT Support Professional to join our team at TP Human Capital. In this contract role, you will be responsible for providing professional IT support for service requests, incidents, and problems.Key Responsibilities:Manage IT support requests end-to-end, ensuring all issues are resolved in line with ITIL...

  • Support Professional

    4 weeks ago

    Townsville, Queensland, Australia SOUTHERN CROSS SUPPORT SERVICES Full time

    About Us:Southern Cross Support Services (SCSS) is dedicated to providing high-quality support and care to individuals with differing disabilities and care needs. Our team of compassionate professionals works collaboratively to ensure our clients receive the support they need to live fulfilling and independent lives.Job Summary:SCSS are seeking dedicated and...

  • Disability Support Professional

    3 weeks ago

    Townsville, Queensland, Australia SOUTHERN CROSS SUPPORT SERVICES Full time

    About UsSouthern Cross Support Services (SCSS) is dedicated to providing high-quality support and care to individuals with differing disabilities and care needs. We strive to create an inclusive environment where every individual can achieve their highest potential.Job SummaryOur team seeks dedicated and compassionate professionals to provide personalised...

  • IT Technical Support Specialist

    1 week ago

    Townsville, Queensland, Australia TP Human Capital Full time

    About the RoleWe are seeking an experienced IT Technical Support Specialist to join our team at TP Human Capital in Townsville. This contract role will involve providing professional IT support for service requests, incidents, and problems.Key ResponsibilitiesManage IT support requests (incident, problem, service requests) end-to-end, ensuring all issues are...

  • Disability Support Professional

    3 weeks ago

    Townsville, Queensland, Australia SOUTHERN CROSS SUPPORT SERVICES Full time

    About UsSouthern Cross Support Services (SCSS) is committed to providing high-quality support and care to individuals with disabilities and care needs.Job SummaryWe are seeking a dedicated and compassionate Support Worker to provide personalised care and support to individuals with varying disabilities, ensuring their safety, well-being, and empowerment.Key...

  • Support Coordination Professional

    6 days ago

    Townsville, Queensland, Australia SOUTHERN CROSS SUPPORT SERVICES Full time

    About Southern Cross Support Services: We're a dedicated organization committed to empowering individuals with tailored support that fosters independence and well-being. Our mission is to drive positive change in the lives of our clients, providing them with the assistance they need to thrive.In a changing marketplace, we remain steadfast in making support...

  • Care Professional

    4 weeks ago

    Townsville, Queensland, Australia SOUTHERN CROSS SUPPORT SERVICES Full time

    About Southern Cross Support ServicesAt Southern Cross Support Services, we strive to provide high-quality care and support to individuals with disabilities and diverse care needs. Our goal is to foster an inclusive environment where every individual can reach their full potential.Role OverviewWe are seeking a dedicated Support Worker to join our team. As a...

  • IT Support Professional for Government Contract

    1 day ago

    Townsville, Queensland, Australia TP Human Capital Full time

    TP Human Capital is seeking a highly skilled IT Support Specialist to fill a contract role with a government client in Townsville. This position involves providing expert IT support for service requests, incidents, and problems.About the RoleThe successful candidate will be responsible for managing service requests, resolving technical issues, educating...

  • Makerspace Technical Coordinator

    4 weeks ago

    Townsville, Queensland, Australia Qinetiq Full time

    We are seeking a highly skilled Makerspace Technical Coordinator to join our Engineering Services business. As a Site Supervisor, you will be responsible for the day-to-day operation of the Makerspace, including managing consumable levels, machine readiness, housekeeping, and health and safety management.The ideal candidate will have a strong technical...

  • Healthcare Professional

    4 weeks ago

    Townsville City Center, Queensland, Australia HealthcareLink Support Full time

    Summary about the role/opportunityWe are seeking a dedicated and compassionate Registered Nurse to join our team at HealthcareLink Support. As a key member of our healthcare team, you will be responsible for delivering high-quality patient care and collaborating with other healthcare professionals to ensure seamless patient outcomes.Skills & RequirementsFor...

  • Technical Design Educator

    1 week ago

    Townsville, Queensland, Australia SchoolHouse Full time

    Embark on a rewarding teaching career in Technical Design at our esteemed P-12 coeducational college!Situated in the picturesque Townsville region, we thrive with a vibrant and resoundingly positive culture. Renowned for our commitment to excellence, our school proudly boasts small, intimate class sizes and maintains high behavioural standards, all within a...

  • IT Technical Services Specialist

    1 week ago

    Townsville, Queensland, Australia TP Human Capital Full time

    Job Summary:This is a contract role for an experienced IT Support Specialist with TP Human Capital. The position involves providing professional IT support services, including service request management, technical troubleshooting, and user education.About the Role:The successful candidate will be responsible for managing service requests, resolving complex...

  • Technical Drafter

    4 weeks ago

    Townsville, Queensland, Australia GHD Full time

    GHD is currently seeking talented individuals to join our Northern Australia business as Technical Drafter/Designers. We offer a structured Cadet Development Program that allows you to learn about our business, values, and team while developing your skills and networking with colleagues across architecture, engineering, and other disciplines.Key...

  • Service Deployment Officer

    3 weeks ago

    Townsville, Queensland, Australia VAE GROUP Full time

    About the RoleThe Service Deployment Officer will play a vital role in the success of VAE Group by providing administrative support to the technical staff, management team, and external customers. This position is based in Townsville and reports to the Customer Account Manager.Key ResponsibilitiesProvide administrative support to the business as required,...

  • Support Care Specialist

    3 weeks ago

    Townsville, Queensland, Australia SOUTHERN CROSS SUPPORT SERVICES Full time

    About Us:Southern Cross Support Services (SCSS) is a dedicated provider of high-quality support and care services to individuals with varying disabilities and care needs. Our commitment is to fostering an inclusive environment where every individual can achieve their highest potential.Job Summary:SCSS is seeking a compassionate Support Care Specialist to...

  • Disability Support Specialist

    7 days ago

    Townsville, Queensland, Australia SOUTHERN CROSS SUPPORT SERVICES Full time

    About Our OrganisationSouthern Cross Support Services (SCSS) is a renowned provider of high-quality support and care services for individuals with varying disabilities. We are committed to fostering an inclusive environment where every individual can reach their full potential.Job SummaryWe are seeking dedicated and compassionate Disability Support...

  • Support Professional in Townsville

    1 day ago

    Townsville, Queensland, Australia CPL Full time

    Are you passionate about making a positive impact on people's lives? We are seeking Support Professionals to join our team in Townsville and surrounding areas.As a Support Professional, you will be an integral part of the lives of people of all ages and backgrounds. Your role will involve assisting with:Providing support on matters of personal care,...

  • Disability Support Professional

    1 week ago

    Townsville, Queensland, Australia ENDEAVOUR FOUNDATION Full time

    Company OverviewAt ENDEAVOUR FOUNDATION, we are dedicated to empowering people with disabilities to live their best lives. Our team of passionate professionals is committed to providing exceptional support and care to our clients. As a Disability Support Professional, you will be part of a dynamic team that shares your values and commitment to making a...

  • Lifestyle Support Professional

    3 weeks ago

    Townsville, Queensland, Australia selectability Full time

    About the RoleWe are seeking a dedicated and compassionate Lifestyle Support Worker to join our team at selectability. As a Lifestyle Support Worker, you will play a vital role in supporting our consumers to live their best life, empowering them to build confidence, work towards their goals, and improve their mental wellbeing.Key Responsibilities:Support...

  • Water and Wastewater Technical Discipline Manager

    1 month ago

    Townsville, Queensland, Australia SLR Full time

    About the OpportunitySLR Consulting is a leading international multi-disciplinary Engineering, Environmental and Advisory Consultancy with a globally recognized reputation for providing high-quality tailored services. With offices throughout the Asia Pacific, Europe, North America, and Africa regions, SLR Consulting is one of a very small number of leading...