Technical IT Support Professional

7 days ago


Townsville, Queensland, Australia TP Human Capital Full time
Job Summary

We are seeking an experienced Technical IT Support Professional to join our team at TP Human Capital. In this contract role, you will be responsible for providing professional IT support for service requests, incidents, and problems.

Key Responsibilities:
  • Manage IT support requests end-to-end, ensuring all issues are resolved in line with ITIL processes and service standards.
  • Provide technical troubleshooting and resolution of complex IT problems using investigative techniques.
  • Educate customers on IT systems and tools, communicating effectively with users at all levels to resolve issues and enhance their understanding of IT services.
  • Escalate unresolved issues to the appropriate teams or specialists in a timely and efficient manner.
  • Contribute to a positive safety culture by adhering to health, safety, and compliance guidelines.
  • Apply creative problem-solving skills to improve IT processes, service delivery, and customer satisfaction.
Requirements:
  • Tertiary qualifications in IT or an Associate Diploma in IT (or equivalent experience).
  • 3+ years of experience in a similar IT support role, ideally in a Service Desk environment.
  • Expertise in ITIL principles and service management processes.
  • Experience with ServiceNow or similar IT Service Management platforms.
  • Strong knowledge of Microsoft Windows environments, including Active Directory, Microsoft Exchange, and remote desktop tools.
  • Ability to troubleshoot complex IT issues and provide practical solutions.
Salary Range

The estimated salary range for this position is $80,000 - $110,000 per annum, depending on experience and qualifications.



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