Key Healthcare Support Professional

2 weeks ago


Melbourne, Victoria, Australia beBeeCustomer Full time $56,000 - $73,000
Customer Service Representative

We're a team of 22,000+ individuals from all over the healthcare spectrum. From aged care home staff to dental surgeons to call centre experts, we work together to explore new opportunities and meet the challenges of the healthcare world head-on.

Our goal is to become the most customer-centric healthcare company in the world. We take pride in providing excellent customer experiences through service, value, and putting our customers at the forefront of everything we do.

About the Role

You'll be the first point of contact for our customers, taking inbound calls and helping with questions and claims related to their Health Insurance cover. You'll be a key part of a company that delivers the best customer service in the industry, putting the customer at the heart of what you do.

This is a full-time role requiring your availability to work a 38-hour week between Monday to Friday, 8am until 8pm AEDT. You'll work on a rotating roster within these hours, with set shift times and breaks. Good internet connection is essential for uninterrupted conversations with our customers.

We're looking for someone with a patient and empathetic approach when speaking to our customers. Resilience is key as you'll take back-to-back calls throughout a shift with limited downtime. Previous experience in customer service is highly valued, along with strong communication skills and the ability to learn fast.

We reward our people and celebrate their success, provide initiatives that develop careers, and look after our people's health, well-being, and futures. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.



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