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Business Systems Analyst

2 months ago

Newcastle, New South Wales, Australia NSW Department of Customer Service Full time

About the Role

We are seeking a self-motivated and experienced Business Analyst who will be responsible for interpreting and applying complex legislation into actionable business requirements.

Your Key Responsibilities Will Include:

  • Develop and maintain knowledge of legislation relevant to the business, to ensure that documentation, reporting and analysis is in line with legislative and regulatory requirements.
  • Support the identification, analysis and documentation of business processes, system and other functional and non-functional requirements to support the development of digital products and service improvements.
  • Build effective relationships with stakeholders and users to understand and analyse business problems.
  • Work with stakeholders including solution architects, product owners and other subject matter experts to document and provide relevant business solutions, ensuring proper communication of business requirements to IT solution requirements.
  • Excellent verbal and written communication skills.

Requirements for Success:

  • Degree qualification in a relevant area and/or demonstrated experience in supporting business analysis (digital).
  • Experience working on multiple projects in agile and waterfall project environments.
  • Strong research, analytical and problem-solving skills.
  • An ability to think innovatively and support the development of solutions fit for purpose.
  • Excellent verbal and written communication skills with the ability to communicate complex issues clearly to a range of stakeholders.
  • Demonstrated ability to work to tight deadlines and balance competing needs.
  • Understanding of CRM systems (experience with Salesforce will be highly regarded).
  • Ability to assess the impact of legislation on business processes, systems and operations and apply complex legislation into actionable business requirements.
  • Knowledge and experience with LSC schemes will be highly regarded.