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Employment Advocate
3 weeks ago
At Help, our goal is to make a positive impact in the lives of people with disabilities.
About the Opportunity
The In-Work Support Mentor plays a vital role in supporting individuals to maintain sustainable employment outcomes. This position focuses on providing ongoing mentoring, guidance, and practical assistance to both participants and employers to help resolve workplace challenges, strengthen retention, and promote long-term success.
Key Responsibilities
- Ensure each participant's individual needs and aspirations for employment are at the center of your focus.
- Provide tailored post-placement and on-the-job support to participants to help them maintain sustainable employment.
- Mentor participants and offer specialized assistance to address workplace or personal barriers.
- Actively engage with the local community, industries, and stakeholders to identify growth and revenue opportunities for the organization.
- Monitor placement progress and outcomes and communicate any risks to relevant team members.
- Run and analyze participants' reported hours and income, supporting accurate reporting and compliance.
- Maintain clear and compliant records of participants' ongoing employment, services provided, and participant support.
- Communicate proactively with team members regarding any job loss, potential job loss, or significant reduction in hours, and act quickly to resolve issues.
- Represent and promote Help at networking events and within the community, upholding the organization's Mission, Vision, and Values.
This position operates in Gympie, Kingaroy, and the wider Gympie region and will commence shortly.
About You:
You care about making a difference in the lives of people with disabilities. We seek motivated and values-driven individuals to join our team as an In-Work Support Mentor. Your dedication to each participant will be evident by the hard work you put in.
- Prior Employment Services experience is highly regarded.
- Ability to establish strong working relationships with participants and employers.
- Demonstrated ability working towards targets and KPIs.
- Highly developed interpersonal and communication skills.
- Problem-solving and conflict resolution.
- Strong administration and compliance capabilities with a high attention to detail.
- Resilient in nature and able to thrive in a continuously changing environment.
Benefits
- Excellent salary sacrificing benefits package.
- An inclusive work environment that values both your personal and professional life, with a strong focus on flexibility.
- Access to specialist and accredited training, professional mentoring, and ongoing coaching.
- Opportunities for professional development and career advancement.
- The opportunity to gain a Certificate IV in Community Services while you work.
- Celebrate your milestones through our dedicated Service Award Program.
- Access to free and confidential support through our Employee Assistance Program.
- A job where every day is different and you will positively contribute to the lives of people with disabilities.
