Geospatial Support Specialist
4 days ago
Aptella is seeking a highly skilled Geospatial Support Specialist to join their team in Perth, WA. This full-time role will involve providing technical support to customers, managing support cases, and performing field support for Geo-Spatial and Machine Control products.
About the RoleThis is a key position within our organization, and we are looking for an individual with strong problem-solving skills, excellent communication and organizational abilities, and a high degree of professionalism.
As a Geospatial Support Specialist, you will be responsible for:
- Providing technical phone support to customers
- Managing support cases using our Case Management Framework
- Performing field support for Geo-Spatial and Machine Control products
- Internal support for our Field Services Team
- Assisting the Pre-Delivery Team Leader with setting up hire equipment and Geo-Spatial deliveries
- Assisting the Field Services Scheduler with field service requirements and scheduling
- Customer liaison to assist with delivery requirements and system setup
To be successful in this role, you will need to have:
- Experience working with Operational Technology
- Knowledge of networks or RF communication technology
- Familiarity with heavy machinery and site operations
- Excellent communication and organizational skills
- Strong attention to detail
- Team-oriented, excellent interpersonal skills, and a positive outgoing personality
- Goal-oriented, outcome-focused, performance-driven
- Ability to build and manage relationships
- Sound computer skills and ability to use Microsoft Office applications
- Display a high degree of professionalism and positive attitude
- Strong technical aptitude
- Able to work independently with minimal direction
We offer a competitive salary range of $65,000 - $80,000 per annum, depending on experience. In addition to a comprehensive remuneration package, you will also receive access to ongoing training and development opportunities, flexible work arrangements, and generous parental leave provisions.
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